c7777's Privacy Policy — Your Information Is Our Responsibility

01 1. Introduction

c7777 operates a safe and transparent online gaming platform for users in Bangladesh. This Privacy Policy ("Policy") explains how we collect, process, store, and protect your personal information. By using the c7777 website or services, you are considered to have accepted the terms of this Policy.

We believe your privacy is a fundamental right. c7777 is therefore committed to ensuring the highest level of protection for your personal information at all times. We keep your data secure using SSL encryption and modern security technology.

02 2. Information We Collect

c7777 may collect various types of information to provide its services and improve your experience. The categories of information collected are described below:

2.1 Registration and Account Information

• Full name and date of birth (for age verification)
• Mobile number and email address
• Residential address
• Information related to preferred payment method

2.2 Identity Verification Information (KYC)

c7777 carries out an identity verification (KYC) process to prevent fraud and protect users. This process may involve collecting information from a national identity card or passport.

2.3 Transaction and Financial Information

c7777 keeps records of all deposits and withdrawals processed through bKash, Nagad, Rocket, and Upay. This information is used for account security and dispute resolution.

2.4 Technical and Usage Information

• IP address and device type
• Browser type and version
• Visit times and session data on the platform
• Information collected through cookies and similar tracking technologies
• Gaming activity and account usage patterns

03 3. Purpose of Using Information

c7777 uses the information collected only for the legitimate purposes listed below. We do not sell your information to any third party for marketing purposes.

3.1 Service Delivery and Account Management

Your information is used to create and manage your account, process transactions, and ensure gaming services are delivered. Without this, it is not possible to provide c7777's core services.

3.2 Identity and Age Verification

c7777 provides services only to individuals aged 21 or above. Collected information is used to confirm a user's age and to keep minors away from the platform.

3.3 Security and Fraud Prevention

Technical information is analysed to detect suspicious activity, prevent the creation of multiple accounts, and ensure the overall security of the platform.

3.4 Customer Support

c7777's support team uses your account information to resolve any questions or issues you may have. Our 24/7 live chat and email support ([email protected]) uses this information to provide assistance quickly.

3.5 Responsible Gaming

Monitoring gaming activity patterns to identify possible signs of addiction and to effectively deliver responsible gaming features is an important responsibility of ours.

3.6 Technical Improvement

Usage data is reviewed to analyse platform performance, improve service quality, and add new features.

04 4. Sharing Information with Third Parties

c7777 does not share your personal information with third parties unnecessarily. However, sharing information may be required in the limited circumstances below:

4.1 Payment Processing Partners

Necessary information (such as transaction amounts and reference numbers) is shared with bKash, Nagad, Rocket, and Upay to complete transactions through these payment services. These providers are governed by their own privacy policies.

4.2 Technology and Service Providers

We work with trusted third parties for server hosting, software maintenance, and analytics services. These partners are given only the information necessary to provide specific services and are bound by confidentiality agreements.

4.3 Legal Obligations

c7777 will disclose information if required to do so by a court order, government directive, or legal requirement. In such cases, we will make every effort to notify you within the limits of applicable law.

05 5. Cookies and Tracking Technologies

c7777 uses cookies and similar technologies on its platform. Cookies are small text files stored in your browser or on your device. They help make the platform more functional and personalised.

5.1 Types and Purpose of Cookies

• Essential cookies: These cookies are essential for maintaining login sessions, ensuring security, and running the platform's core functions.
• Performance cookies: Used to analyse the speed and performance of the platform and to quickly identify technical issues.
• Preference cookies: Used to save your language preference, gaming settings, and personalised experience.
• Analytics cookies: Used to understand how users interact with the platform and to improve service quality.

5.2 Cookie Controls

You can manage cookies by changing your browser settings. However, disabling essential cookies may cause some core platform functions to not work properly. Instructions for managing cookies in various browsers can be found in your browser's help section.

06 6. Data Security Measures

c7777 follows industry-standard technologies and processes to keep your information secure. The key components of our security framework are described below:

• SSL Encryption: All data transfers between your browser and c7777 servers are protected by SSL/TLS encryption, so no third party can read this information.
• Secure Data Storage: Your personal information is stored in encrypted databases and can only be accessed by authorised staff for specific required purposes.
• Access Controls: Access to your information is managed through strict role-based controls. Only those who need specific information can view it.
• Regular Audits: Regular security assessments and audits are conducted to ensure the effectiveness of security measures.
• Suspicious Activity Monitoring: Automated monitoring systems remain active to detect unusual login attempts or transaction patterns.

While we strive to ensure the highest level of security, no method of transmitting information over the internet is completely secure. You are also responsible for keeping your password confidential and preventing unauthorised access to your account.

07 7. Data Retention Period

c7777 retains your personal information for as long as it is necessary to provide services and meet legal obligations. Generally:

• Account information is retained for as long as the account remains active.
• Transaction records are kept for a defined period after account closure for legal and financial audit purposes.
• Information may be retained for a longer period if required for dispute resolution or applicable law.
• When retention is no longer necessary, information is securely deleted or anonymised.

08 8. Your Rights and Choices

As a c7777 user, you have certain important rights over your own personal information. We respect these rights and are committed to helping you exercise them:

8.1 Right to Access Information

You may ask c7777 at any time what information we hold about you. This request can be made through our support channels.

8.2 Right to Correct Information

If your account contains incorrect or outdated information, you can request that it be corrected. Ensuring accurate information is also important for delivering secure services.

8.3 Right to Close Your Account

You may request to close your c7777 account at any time. After the account is closed, all data except that which is legally required to be retained will be securely deleted.

8.4 Communication Preferences

You may contact us to opt out of certain types of communications (such as promotional messages). However, security-related and important account communications cannot be turned off.

09 9. Protection of Minors

c7777's services are for adults aged 21 or above only. We do not intentionally collect or process the personal information of any minor.

Age is verified at the time of registration. If it comes to our attention that a minor has been registered by mistake, that account will be closed immediately and the related information will be deleted. If a parent or guardian believes their child has registered on this platform, please contact us without delay.

10 10. Data Transfers

For operational purposes, your information may be stored or processed on servers outside Bangladesh. In such cases, we ensure that appropriate measures are in place to protect the information and that proper agreements and security protocols are followed.

All third-party service providers that c7777 works with are bound by confidentiality agreements for data protection and are required to maintain the highest protection standards.

11 11. Changes to the Policy

c7777 reserves the right to update this Privacy Policy as needed. When changes are made, the updated version will be published on this page. We will post a notice on the platform for significant changes.

Continuing to use c7777's services after changes have been made means you have accepted the updated Privacy Policy. You are therefore advised to review this page from time to time.

12 12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact c7777's support team. We are ready to assist in both Bengali and English.